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You can return your rings within a one-month period provided that they have not been engraved or altered. You retain your right to return your order even if the ring size, colour or purity has been changed or the stone setting has been removed. You can find more information about your right to cancel your order HERE.
Our main aim is to carefully produce your rings so that they bring you a lifetime of joy. Nevertheless, should a defect occur, we will remedy it for you, free of charge. Our warranty covers all defects attributable to faulty workmanship. It does not include defects attributable to improper use or normal wear and tear. This service applies throughout the United Kingdom without any time limit. Please contact the address listed in our legal notice to avail the warranty. Your statutory rights as a customer are not affected by this warranty.
As a manufacturer, we sell our rings in large quantities directly to our customers without going through any retail stores. We pass this price advantage directly on to you. Your feedback on our products and services also reaches us directly and helps to ensure that we have a better understanding of what you want.
Your online purchase does not include any additional costs. Of course, we ship your order free of charge, and you can even return your rings for free within the return period.
We offer you a free ring sizer to determine your ring size. You can find more about how it works and how to order it HERE. Please note: The only guaranteed way to determine your ideal ring size by ordering our sample rings. You can find more information about our free sample rings in the next section.
We recommend using our sample rings to determine your ring size so as to ensure that your AURONIA ring is the perfect fit. Just select the “Get free sample rings” service on our product pages by checking the relevant box. Find out more about our free sample rings HERE.
We provide you with the option of giving your rings an even more personalised touch with free diamond engraving. Take advantage of our engraving service with a range of different fonts to choose from, and design your personal diamond engraving on our product page.
If you want to incorporate your handwriting, fingerprint or a special image into your rings, our laser engraving service gives you unique opportunities to create an individual design. Thanks to laser technology, not only are we able to engrave simple lettering, but also your handwriting, a fingerprint or images on the inside and even the outside of your rings. This will make your rings truly stand out from the crowd.
Your rings come in a free box. Alternatively, you can upgrade and choose a more exclusive box design on our product pages.
We post your rings in neutral outer packaging so as not to spoil any surprises you may have planned. With SVN GmbH as the sender, there is also no indication of the precious content contained in the package.